FAQ
I don’t find my “hood” or even my City, can you make one for me?
No problem. If you have specific ideas (your school, town, expression, joke etc.) let us know about it via email (support@straightoutta-apparel.com) or directly on our Facebook. We will add all new items 24 hours after request.
Tell me more about your t-shirts.
We print on the high quality soft & comfy tees from known brands like Gildan or District. We offer men and women t-shirts, sweatshirts and comfy hoodies for every straight outta design you can think off.
How are your shirts printed?
We use DTG printing. Direct to Garment (DTG) is a method where a printer directly applies the ink onto the t-shirt with inkjet technology. It involves a special printer, which prints the ink directly onto the garment in the desired design. DTG uses specialty inks, which are absorbed by the fibers of the garment.
I just ordered a shirt. When will it arrive?
All our clothing products are produced on demand. So when you place order we usually print and ship to you in 3-8 working days. Once we ship your order, it should get to you in a few days (USA) or few weeks (anywhere else) depending where package is going. If you're still not sure, just email us. We're happy to help you.
NEW! Watches & Jewelry takes from 8 up to 20 days for delivery.
I ordered 2 items, why did I only receive one ?
When you order multiple items at a time they will be shipped separately, especially accessories. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!
What is the shipping cost?
Flat rate shipping cost for USA is 4.99$ and FREE for orders above 60$. International shipping cost is 9.99$. For international orders above 100$ shipping costs are reduced to 2,99$. We usually have special promotions where we offer free shipping, free shirts so subscribe on e-news or follow us on Facebook to get the latest promotions.
I placed an order but I didn't receive a confirmation email...what's going on?
Kindly check your SPAM folder to see if your confirmation email was sent there.
Oh no, I messed up my shipping address and/or shirt size! Can I change it?
If this happens to you, just email us as soon as you can and we MIGHT be able care of it. However, we can't make any promises. All of our shirts are printed on demand so we usually start immediately after you order was placed. If that happens to you, take heart. We'll still try to make it right and help you out.
What’s your refund/exchange policy?
If there’s something wrong with your order (wrong shirt, defective product, etc.), return it to us unworn and unwashed within 15 days of delivery and we’ll be happy to issue a refund or replacement. Exchanges are a little more difficult since we print close to exact quantities of what we need. If you need an exchange, email us and we’ll see what we can do. Return shipping cost is covered by customer.
And don't forget to check our facebook